Adoption of new charging model for ATM fees

The Philippine banking industry is adopting the Acquirer-Based Fee Charging (ABFC) model for its ATM networks effective 07 April 2021. The ABFC model is designed so banks can improve the efficiency of their ATM networks. Cash withdrawal and balance inquiry will continue to be free for China Bank Savings and Bank ATM card holders if you use China Bank Savings or China Bank ATMs. Frequently Asked Questions • What is Acquirer-Based Fee Charging (ABFC)? Acquirer-Based Fee Charging (ABFC) means that fees for ATM Balance Inquiry or ATM Cash Withdrawal will now be charged by the bank that owns the ATM. As fees vary per bank, please check the fees before using other bank’s ATM. • Why is there a change in charging model of ATM Fees? Bangko Sentral ng Pilipinas (BSP) adopted an acquirer-based fee charging model, as the ATM owners are responsible in maintaining the ATM’s efficiency over-all and therefore charging should be based on the ATM owners’ ATM costs including the ATM deployment, maintenance of terminals, cash servicing, ATM monitoring and handling of ATM complaints received. The fees set by the bank are subject to BSP’s approval. • Will all banks adopt the ABFC model? Yes. ABFC will be implemented across the Philippine Banking industry. BSP (Bangko Sentral ng Pilipinas) required all banks to adopt the ABFC model effective 07 April 2021. • Will I now be charged whenever I use an ATM? You will only be charged transaction fees if you use other bank’s ATM. Cash withdrawal and balance inquiry will continue to be free if you use China Bank Savings or China Bank ATM. Please refer to the table below: ATM Fees T1 If you are using other bank’s ATM card in a CBS or China Bank ATM, charges are as follows: ATM Fees T2 • When will the fees be deducted from my account and how will it be reflected on my SOA or Transaction History? Both balance inquiry fee and withdrawal fee will be deducted from your account on the day the transaction was performed. • Who do I contact for questions about ABFC? For inquiries or concerns, you may call our Customer Contact Center at (632) 8884-7878 or 8884-7622 or send an email to helpdesk.cbs@chinabank.ph

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