Introducing: Electronic statement of account for personal checking account holders

Beginning September 2020, individual CBS personal check account customers will receive their Statements of Account by email. The electronic Statement of Account (eSOA) facility will allow you to view, download and print your checking account statements in the comfort and safety of home, 24/7. Please get in touch with your CBS branch of account to update your contact details. Thank you for your patronage. Stay safe Electronic Statements of Account (eSOAs) FREQUENTLY ASKED QUESTIONS (FAQs) As of August 3, 2020 GENERAL QUESTIONS Q1. How do I enroll in CBS eSOA? A1. As part of CBS' goal to make banking easy for its customers, your checking account will be automatically enrolled to the CBS eSOA. As such, you will start receiving your CBS eSOA in the email address that your branch of account has on record. The CBS eSOA is a value-added service in order for you to receive information in a fast and secure manner. If you wish to receive you eSOA in an email address other than the one you have on the bank's records, please visit your branch account, nominate a new email address, and update your other contact information. Q2. Is CBS eSOA more advantageous as compared to regular printed SOA? A2. Yes, the CBS eSOA is more advantageous as compared to regular printed SOA, especially in terms of accessibility and timeliness of receipt. With eSOA, you can receive it immediately once it has been sent out, thus, giving you more leeway to check and reconcile your balances. Q3. Is CBS eSOA easy to access? A3. Yes, your CBS eSOA is easy to access. You may conveniently open it from the inbox of your nominated email address or download and save it to your smartphone or computer and view it later. Q4. What if I don't have an email address on record with my branch? A4. For individual checking accountholders, you may visit your branch of account and update your customer information, including the email address where you want to receive you CBS eSOA, and also your latest contact information. Q5. What if I don't have an email address? A5. If you do not have an email address, you may create one and update your information with your branch of account so that you can start enjoying the benefits of the CBS eSOA. Q6. I have several checking accounts with the bank, will I receive a CBS eSOA for each one? A6. Yes, you will receive a CBS eSOA for each of your checking accounts. Q7. What do I do if I don't receive my CBS eSOA in my nominated email address? A7. If you have not received your CBS eSOA, you may check with your branch of account if it has already been sent to your nominated email address. Normally, your CBS eSOA will be sent every 5th working day of the month. Q8. If ever I would need an official copy of my CBS SOA, is it possible to request a printed copy of it? A8. Your CBS eSOA is an official document, as such, you can print it directly from your inbox. Q9. Will I be alerted once my CBS eSOA has been sent to my email address? A9. No, you will not be alerted when your CBS eSOA has been sent to your email address. However, you can check your inbox every 10th day of the month to see if you have received it. Q10. Where do I access my eSOA? A10. You may access your eSOA in the inbox of your nominated email address. If you wish to change or update your email address, please visit your branch of account to do so. Q11. Until when will I continue to receive a printed copy of my SOA? A11. Individual checking accountholders will receive a printed copy of their SOA until August 2020 only. By September 2020, all statements will be sent through their nominated email address. All corporate checking accountholders, meanwhile, will continue to receive their SOA in printed format. SECURITY QUESTIONS Q12. Is CBS eSOA more secure as compared to regular printed SOA? A12. Yes, your CBS eSOA is more secure as compared to regular printed SOA because only you can access it as long as you keep all your passwords private. Do not disclose your email and CBS eSOA passwords to anybody else to prevent unauthorized access. Q13. What is the default password that will be used to open my CBS eSOA? A13. Your default password will be included in the instructions on how to open your CBS eSOA. This will be sent to your nominated email address for your security. Q14. Is it possible to change my eSOA password? A14. For your security, you will not be allowed to change the default password that will be provided to you. ACCESSIBILITY QUESTIONS Q15. How do I access my CBS eSOA? A15. You may open your CBS eSOA from your email inbox. To access it, you will have to key in your password. Q16. What are the system requirements in order for me to access my CBS eSOA? A16. Your CBS eSOA will be sent to you in pdf format. To ensure that you can access your CBS eSOA, please have Adobe Reader version 7.0 or higher installed. Q17. Is there a particular software needed to view my CBS eSOA? A17. You may access your CBS eSOA via computers and smartphones that run on Windows, MacOS, Android, and IOS devices. Q18. I do not have the updated version of Windows. Can I still access my CBS eSOA? A18. Yes, you can still access your CBS eSOA as long as you are using Windows 7 at the minimum. Q19. Is it possible to view my CBS eSOA in another device? A19. Yes, you may also view your CBS eSOA in your smartphone or tablet. Q20. Is it possible to print my CBS eSOA? A20. Yes, it is possible to print your CBS eSOA as long as you have access to a printer. Q21. Is it possible to nominate two email addresses for my CBS eSOA? A21. No, you may nominate only one (1) email address for your security and convenience. Q22. I want to change the email address where my CBS eSOA is sent to me. How do I do this? A22. If you wish to update the email address where you want to receive your CBS eSOa, you may get in touch with your branch of account. FEES & CHARGES QUESTIONS Q23. Do I have to pay any fee to enroll in CBS eSOA? A23. No, you do not have to pay any fee to enroll in CBS eSOA. This value-added service is absolutely free and made available for your convenience. Q24. Will I be charged each time my CBS eSOA is sent to me? A24. No, you will not be charged any fee for your CBS eSOA. Q25. Is there a limit to the number of free CBS eSOA that I will receive? A25. You will receive your CBS eSOA only once each month for each of your accounts. You will continue to receive your CBS eSOA as long as you are a depositor of CBS. Q26. Are there additional charges if I request for a printed copy of my SOA? A26. Yes, existing applicable fees for printed SOA will apply.

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